Frequently Asked Questions

You can call us at 323-375-0950 or go to the New Patient page to fill out a new patient registration form for us to send you an online portal invitation.

Check out this slideshow: AdvancedMD Patient Portal Basics. If you have additional questions, please call our office at 323-375-0950 or email help@insightchoices.com.

Please call our office at 323-375-0950 to book an appointment with a coordinator or you can schedule an appointment online using our online portal. Please see link for the patient portal login: https://patientportal.advancedmd.com/148022/account/logon

Please call your pharmacy to confirm that your medication is not on hold or that your pharmacy is currently out of stock of the medication.

Call our office to make an appointment or book an appointment through our online portal to see your provider as soon as possible.

Leave a voicemail or email us at help@insightchoices.com to cancel your upcoming appointment. Please make sure you cancel at least 24 hours prior to your appointment time. Otherwise, you will be charged the $60 late cancellation fee.

Please give us up to 48 hours to get back to you with a response from your provider.

• Anthem
• Aetna PPO / HMO 
• Blue Cross Blue Shield FEP
• Blue Shield of CA / MHSA
• Blue Shield PPO
• Cigna PPO / HMO
• Cigna Great West
• Compsych
• Covered CA if it’s Blue Shield
• First Health
• Geha
• Meritain
• Nippon
• Oscar, if it’s carved out to Optum
• Student Health Policies (Aetna USC, UC SHIP, Loyola Marymount, UC IRVINE)
• United Healthcare / Optum

• Healthnet
• Humana, LA Care
• Medical
• Medicare

If you request an appointment using our Patient Portal, no payment is collected when you request the appointment. We will charge your credit card on file for the cost share when we process your appointment request. If your credit card on file declines the payment, then we will call you and collect the payment over the phone before confirming the appointment. If we cannot collect the payment from you, then your appointment request will be cancelled due to nonpayment.  If you call to book an appointment, we will ask to collect your cost share before we can finalize the booking of your appointment. We cannot confirm your appointment without cost share payment from you in advance.  

If you don’t use your insurance, then the discounted self-pay fee for medication management follow up visit is $150. New patient appointments for medication management is $220. Therapy follow up visit is $120. New patient therapy appointment is $160. If you use your insurance and deductible applies, then the allowable rate based on diagnosis, procedure code, provider category, region, and provider contract is how much you will need to pay. The allowable rate can be higher or lower than the discounted self-pay fee, depending on the insurance company.

Once we receive your information via text or email please give us 24 business hours to get back to you and proceed with the next step of the intake process.

Please contact us so that we can assist you with your prior authorization. Please make sure that we have the most up to date information (current insurance, current address) on your file to complete your prior authorization.

We open 7 days a week!

HSA, or Health Savings Account,  is a type of personal savings account you can set up to pay certain health care costs. An HSA allows you to put money away and withdraw it tax-free, as long as you use it for qualified medical expenses, like deductibles, co-payments, coinsurance, and more.  Insight Choices accepts this as a method of payment for service, just as we would a major credit card or other debit card. 

HRA, or Health Reimbursement Arrangement/Account, is an employer-owned and funded account. Only your employer can contribute money to your HRA. You can use this account to reimburse eligible medical expenses.  Insight Choices accepts this as a method of payment for services, just as we would an insurance payment.

Please let your scheduling coordinator know if you have HRA or HSA, as well as if you have a savings account debit card that you would like to use for your cost share responsibility.

Your HSA will provide you with a debit card to spend your HSA funds. You may use this debit card as a form of payment for your office visits.

Please let your scheduling coordinator know if you have HRA or HSA, as well as if you have a savings account debit card that you would like to use for your cost share responsibility.

Your employer decides how you’ll access your HRA, but it will likely be one of the following methods:

• You won’t do anything — most plans will reimburse your network doctor directly
• You’ll use a debit card tied to the account, if offered by your employer
• You’ll pay for expenses up front, then request reimbursement from the employer.

Please let your scheduling coordinator know if you have HRA or HSA, as well as if you have a savings account debit card that you would like to use for your cost share responsibility.